FAQs

Frequently Asked Questions

What products does CARDUNO sell?
CARDUNO specializes in Pokémon and One Piece trading cards, including individual cards, sealed products, and collectibles.

Where does CARDUNO ship?
We currently ship orders within the United Kingdom only.

How long does order processing take?
Orders are normally processed within 1–2 business days after payment has been successfully received.

How long does delivery take?
Estimated delivery within the UK is 3–5 business days after the order has been processed and dispatched.

Is shipping free?
Yes. We currently offer free standard shipping within the United Kingdom.

Can I track my order?
Yes. When tracking information is available, it will be sent to you by email after your order has been dispatched.

Can I return my order?
Eligible products can generally be returned within 14 days of receiving your order, subject to our Refund & Return Policy and applicable consumer rights.

Can I return an opened trading card product?
Opened, used, damaged, altered, or tampered-with collectible products may not be eligible for return where permitted by applicable law. Please see our Refund & Return Policy for details.

What should I do if my order arrives damaged?
Contact us as soon as possible at contact@CARDUNO.store and provide your order number and photos of the damaged package and product.

What if I receive the wrong item?
Contact us at contact@CARDUNO.store with your order number and photos of the item received. We will review the issue and assist you.

How can I contact CARDUNO?
You can contact us by email or phone:

Email: contact@CARDUNO.store
Phone: +44 715 8829602

Business address:
CARDUNO
12 View Road
London, N6 4DJ
United Kingdom